Natalia velvet dress

Upgrade your style with our premium Natalia velvet dress, designed for comfort, durability, and a touch of elegance. Crafted from high-quality materials, this versatile piece is perfect for everyday use or special occasions. Its modern design and thoughtful details make it a must-have for any wardrobe.

Enjoy free shipping on every order and shop with confidence with our 30-day return policy—because your satisfaction is our priority. Order now and experience the perfect blend of style and convenience!

Shipping Policy

At Remala, we ensure a smooth shopping experience with reliable and timely shipping.

Order Processing

Orders are processed within 1-3 business days after payment verification, excluding weekends and holidays. High order volumes may cause delays, and we will notify you via email if necessary.

Shipping Details

Delivery times are 5-10 business days worldwide. Standard shipping is free on all orders.

Tracking Orders

You will receive a tracking number via email once your order ships. Tracking updates may take 1-3 business days.

Customs and Taxes

Customers are responsible for any customs fees, duties, or taxes. Remala does not cover these charges.

Delivery Issues

• Lost or Stolen Packages: We are not liable for packages lost or stolen after delivery. Contact your local carrier for help.
• Incorrect Address: Ensure the shipping address is correct at checkout, as we are not responsible for errors.

Delayed or Missing Packages

If your order hasn’t arrived on time, contact us at 647-782-4259 or remala@rmlldn.com with your order number.

For returns and refunds, see our Return Policy. Thank you for choosing Remala!

Return Policy

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item. Items must be unworn, unused, with tags, in original packaging, and include proof of purchase.

To start a return, contact us at remala@rmlldn.com. Returns should be sent to: 746 Midland Avenue, Toronto, Apt 218. Unapproved returns will not be accepted.

If approved, we’ll provide a return shipping label and instructions. Contact us for return questions at remala@rmlldn.com.

Damages and Issues

Inspect your order upon receipt. Contact us immediately for defective, damaged, or incorrect items.

Exceptions

Non-returnable items include perishable goods, custom products, personal care items, hazardous materials, flammable liquids, and gases. Sale items and gift cards are non-returnable.

Exchanges

To exchange, return the original item and place a new order after approval.

Refunds

Refunds are processed within 10 business days after approval. If not received within 15 days, contact us at remala@rmlldn.com.